Wednesday, June 20, 2018  | Search 
Patient Satisfaction Survey
Patient Satisfaction Survey
Our Continued Commitment To Better Patient Care

In our commitment to better serve our patients, Helen Newberry Joy Hospital & Healthcare Center has partnered with HealthStream Research, to interview a random sample of patients treated at our Hospital.

Following your visit, you may be called to answer questions about your experience. 

¨ If HealthStream calls you, the phone number that will appear on your caller id is 615.846.8410.

¨ Your feedback will be used by Helen Newberry Joy Hospital & Healthcare Center to monitor the quality of service we provide and to continue to improve care for our patients. Your opinion matters to us.

¨ If you are asked to participate in the brief interview, please be assured that your responses will be kept completely confidential and will only be shared with HNJH for the purpose of improving the quality of our patient care.

¨ HealthStream will not reveal your name to Helen Newberry Joy as a participant unless you request HealthStream to do so.

¨ Please be assured, Helen Newberry Joy Hospital & Healthcare Center does not provide personal information about our patients or information about our patient’s medical status or treatment to HealthStream.

If you should have any questions about the survey process or your stay with us, please contact the Quality Department at 906.293.9160.



HIPAA Compliance:

As Helen Newberry Joy Hospital & Healthcare Center is committed to HIPAA compliance and patient privacy, please see the below CMS documentation:

According to HIPAA regulation section § 164.506 (c)(1), “A covered entity may use or disclose protected health information for its own treatment, payment, or health care operations.” As a “business associate” bound by written contract, HealthStream Research’s use of patient data for purposes of conducting quality-improvement research is considered “health care operations” as defined in HIPAA regulation section § 164.501 (1).

As a covered entity under HIPAA, a healthcare organization’s responsibility is to ensure that any business partner, to whom patient data are sent, implements appropriate safeguards to ensure that data remain secure.1 We at HealthStream Research have taken steps that go well above and beyond standard security practices, in order to provide our clients the highest degree of confidence that their data are being handled properly.

1 HIPAA section § 164.502 (e)(1)(i): “A covered entity may disclose protected health information to a business associate and may allow a business associate to create or receive protected health information on its behalf, if the covered entity obtains satisfactory assurance that the business associate will appropriately safeguard the information.”