Our Continued Commitment
To Better Patient Care
In our commitment to better serve our patients, Helen Newberry Joy Hospital & Healthcare Center has hired an independent research company, HealthStream Research, to interview a random sample of patients treated at our Hospital.
You MAY be called
to answer questions about your care experience.
¨ If HealthStream calls you, the phone number that will appear is (301) 575-9366. This area code is in the Baltimore, Maryland region where HealthStream’s executive interviewing center is located.
¨ Your feedback will be used by Helen Newberry Joy Hospital & Healthcare Center to monitor the quality of service we provide and to continue to improve care for our patients.
¨ If you are asked to participate in the brief interview, please be assured that your responses will be kept completely confidential and will only be shared with HNJH for the purpose of improving the quality of our patient care.
¨ HealthStream will not reveal your name to Helen Newberry Joy as a participant, unless you request HealthStream to do so.
¨ Please be assured, Helen Newberry Joy Hospital & Healthcare Center does not provide personal information about our patients or information about our patient’s medical status or treatment. After interviewing is completed, HealthStream destroys the patient lists.
If you should have any questions about the hospital’s patient satisfaction monitoring process, please contact Mark Hébert, RN, BSN, Quality Improvement Director at 906-293-9160.
As Helen Newberry Joy Hospital & Healthcare Center is committed to HIPAA compliance and patient privacy, please see the below CMS documentation:
According to HIPAA regulation section § 164.506 (c)(1), “A covered entity may use or disclose protected health information for its own treatment, payment, or health care operations.” As a “business associate” bound by written contract, HealthStream Research’s use of patient data for purposes of conducting quality-improvement research is considered “health care operations” as defined in HIPAA regulation section § 164.501 (1).
As a covered entity under HIPAA, a health care organization’s responsibility is to ensure that any business partner, to whom patient data are sent, implements appropriate safeguards to ensure that data remain secure.1 We at HealthStream Research have taken steps that go well above and beyond standard security practices, in order to provide our clients the highest degree of confidence that their data are being handled properly.
1 HIPAA section § 164.502 (e)(1)(i): “A covered entity may disclose protected health information to a business associate and may allow a business associate to create or receive protected health information on its behalf, if the covered entity obtains satisfactory assurance that the business associate will appropriately safeguard the information.”