Patient Satisfaction Survey
Thursday, August 16, 2018  | Search 
Quality / Patient Satisfaction Survey
Patient Satisfaction Survey

Helen Newberry Joy Hospital has partnered with Press Ganey to survey patients treated at our hospital.  We have switched from phone-based patient experience surveys to mail-based, which means patients can complete the surveys at their convenience and provide helpful information to improve the care experience. 

Benefits of the new Press Ganey survey:
- Less intrusive
- More detailed questions about the areas and stages of care our patients receive.
- Improved reporting and analytic tools will offer integrated data and allow us to compare how we’re doing regionally and nationally to more than 10,000 organizations in Press Ganey’s database.

Survey responses are confidential.  Press Ganey will not reveal your name to Helen Newberry Joy Hospital unless you request Press Ganey to do so.

Please be assured that Helen Newberry Joy Hospital does not provide personal information about our patients and information about our patient’s medical status or treatment to Press Ganey.

We depend on our patients and families to keep us informed about how we are doing. If you receive a survey in the mail, we ask that you take a few minutes to complete it and return it in the envelope provided. 

If you have any questions about the survey process or your stay with us, please contact the Patient Advocate at 906-293-9233. 

 
 
 
            


______________________________

HIPAA Compliance:

As Helen Newberry Joy Hospital & Healthcare Center is committed to HIPAA compliance and patient privacy, please see the below CMS documentation:

According to HIPAA regulation section § 164.506 (c)(1), “A covered entity may use or disclose protected health information for its own treatment, payment, or health care operations.” As a “business associate” bound by written contract, Press Ganey’s use of patient data for purposes of conducting quality-improvement research is considered “health care operations” as defined in HIPAA regulation section § 164.501 (1).

As a covered entity under HIPAA, a health care organization’s responsibility is to ensure that any business partner, to whom patient data are sent, implements appropriate safeguards to ensure that data remain secure.1 

1 HIPAA section § 164.502 (e)(1)(i): “A covered entity may disclose protected health information to a business associate and may allow a business associate to create or receive protected health information on its behalf, if the covered entity obtains satisfactory assurance that the business associate will appropriately safeguard the information.”